{"id":270310,"date":"2026-03-22T18:46:42","date_gmt":"2026-03-22T23:46:42","guid":{"rendered":"https:\/\/langcom.org\/?page_id=270310"},"modified":"2026-03-22T21:14:56","modified_gmt":"2026-03-23T02:14:56","slug":"reklamationsbuch","status":"publish","type":"page","link":"https:\/\/www.langcom.cl\/de\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\">    <div id=\"lrv-wrapper\">\n\n        <div class=\"lrv-header\">\n            <div class=\"lrv-seal\">\n                <svg viewbox=\"0 0 100 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <circle cx=\"50\" cy=\"50\" r=\"48\" fill=\"#c0392b\" stroke=\"#fff\" stroke-width=\"2\"\/>\n                    <circle cx=\"50\" cy=\"50\" r=\"40\" fill=\"none\" stroke=\"rgba(255,255,255,.5)\" stroke-width=\"1\"\/>\n                    <rect x=\"18\" y=\"34\" width=\"64\" height=\"7\" rx=\"2\" fill=\"#fff\"\/>\n                    <rect x=\"22\" y=\"44\" width=\"56\" height=\"4\" rx=\"1\" fill=\"rgba(255,255,255,.7)\"\/>\n                    <rect x=\"22\" y=\"51\" width=\"40\" height=\"4\" rx=\"1\" fill=\"rgba(255,255,255,.7)\"\/>\n                    <rect x=\"22\" y=\"58\" width=\"50\" height=\"4\" rx=\"1\" fill=\"rgba(255,255,255,.7)\"\/>\n                    <rect x=\"22\" y=\"65\" width=\"33\" height=\"4\" rx=\"1\" fill=\"rgba(255,255,255,.7)\"\/>\n                    <text x=\"50\" y=\"30\" text-anchor=\"middle\" fill=\"#fff\" font-family=\"Arial,sans-serif\" font-size=\"8\" font-weight=\"bold\">LIBRO DE<\/text>\n                    <text x=\"50\" y=\"39.5\" text-anchor=\"middle\" fill=\"#c0392b\" font-family=\"Arial,sans-serif\" font-size=\"7\" font-weight=\"bold\">RECLAMACIONES<\/text>\n                <\/svg>\n            <\/div>\n            <div class=\"lrv-header-text\">\n                <h2>LIBRO DE RECLAMACIONES VIRTUAL<\/h2>\n                <p>Conforme al C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor - Ley N\u00b0 29571<\/p>\n                <p style=\"font-size:.78rem;opacity:.75;margin-top:4px;\">El proveedor deber\u00e1 dar respuesta en un plazo no mayor de 30 d\u00edas calendario.<\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"lrv-aviso\">\n            <strong>AVISO LEGAL:<\/strong> La formulaci\u00f3n de un reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI. El proveedor tiene un plazo de <strong>30-Tage-Kalender<\/strong> para dar respuesta. INDECOPI: <strong>224-7777 (Lima) | 0-800-4-4040 (gratuito desde provincias)<\/strong>.\n        <\/div>\n\n        <div id=\"lrv-form-wrap\" class=\"lrv-card\">\n            <div id=\"lrv-error-msg\" class=\"lrv-msg error\"><\/div>\n\n            <form id=\"lrv-form\" method=\"post\" novalidate action=\"\">\n\n                <!-- HONEYPOT: hidden from humans, bots fill it and get silently rejected -->\n                <div class=\"lrv-hp\" aria-hidden=\"true\">\n                    <label for=\"lrv_website\">Nicht abgeschlossen<\/label>\n                    <input type=\"text\" id=\"lrv_website\" name=\"lrv_website\" tabindex=\"-1\" autocomplete=\"off\" value=\"\">\n                <\/div>\n\n                <!-- 1. Datos del proveedor -->\n                <div class=\"lrv-section-title\">\n                    <svg fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"currentColor\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 21V5a2 2 0 00-2-2H7a2 2 0 00-2 2v16m14 0h2m-2 0h-5m-9 0H3m2 0h5M9 7h1m-1 4h1m4-4h1m-1 4h1m-2 8v-4a1 1 0 011-1h2a1 1 0 011 1v4m-6 0h4\"\/><\/svg>\n                    1. Daten des Anbieters\n                <\/div>\n                <div class=\"lrv-proveedor-box\">\n                    <strong>Raz\u00f3n Social:<\/strong> Asociaci\u00f3n Educativa, T\u00e9cnica y Tecnol\u00f3gica Langcom |&nbsp;\n                    <strong>RUC:<\/strong> 20xxxxxxxxxx |&nbsp;\n                    <strong>Direcci\u00f3n:<\/strong> Jr. V\u00edctor Cordero 826, Bel\u00e9n, Huaraz, Ancash, Per\u00fa |&nbsp;\n                    <strong>Web:<\/strong> https:\/\/langcom.edu.pe                <\/div>\n\n                <!-- 2. Datos del consumidor -->\n                <div class=\"lrv-section-title\">\n                    <svg fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"currentColor\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M16 7a4 4 0 11-8 0 4 4 0 018 0zM12 14a7 7 0 00-7 7h14a7 7 0 00-7-7z\"\/><\/svg>\n                    2. Verbraucherdaten \/ Reclamante\n                <\/div>\n                <div class=\"lrv-grid-2\">\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_nombres\">Benennungen <span class=\"req\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lrv_nombres\" name=\"nombres\" placeholder=\"Sus nombres\" required maxlength=\"100\">\n                    <\/div>\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_apellidos\">Apellidos <span class=\"req\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lrv_apellidos\" name=\"apellidos\" placeholder=\"Sus apellidos\" required maxlength=\"100\">\n                    <\/div>\n                <\/div>\n                <div class=\"lrv-grid-3\" style=\"margin-top:16px\">\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_tipo_doc\">Art des Dokuments <span class=\"req\">*<\/span><\/label>\n                        <select id=\"lrv_tipo_doc\" name=\"tipo_doc\" required>\n                            <option value=\"\">Seleccione...<\/option>\n                            <option value=\"DNI\">DNI<\/option>\n                            <option value=\"CE\">Carn\u00e9 de Extranjer\u00eda<\/option>\n                            <option value=\"Pasaporte\">Pasaporte<\/option>\n                            <option value=\"RUC\">RUC<\/option>\n                        <\/select>\n                    <\/div>\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_num_doc\">Nr. des Dokuments <span class=\"req\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lrv_num_doc\" name=\"num_doc\" placeholder=\"N\u00famero\" required maxlength=\"20\">\n                    <\/div>\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_telefono\">Tel\u00e9fono \/ Celular <span class=\"req\">*<\/span><\/label>\n                        <input type=\"tel\" id=\"lrv_telefono\" name=\"telefono\" placeholder=\"Ej. 999 123 456\" required maxlength=\"25\">\n                    <\/div>\n                <\/div>\n                <div class=\"lrv-grid-2\" style=\"margin-top:16px\">\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_email\">Elektronische Korrespondenz <span class=\"req\">*<\/span><\/label>\n                        <input type=\"email\" id=\"lrv_email\" name=\"email\" placeholder=\"correo@ejemplo.com\" required maxlength=\"120\">\n                        <span class=\"lrv-hint\">Recibir\u00e1 la confirmaci\u00f3n en este correo<\/span>\n                    <\/div>\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_domicilio\">Domizil <span class=\"req\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lrv_domicilio\" name=\"domicilio\" placeholder=\"Direcci\u00f3n, ciudad, departamento\" required maxlength=\"250\">\n                    <\/div>\n                <\/div>\n\n                <!-- 3. Bien contratado -->\n                <div class=\"lrv-section-title\">\n                    <svg fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"currentColor\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M20 7l-8-4-8 4m16 0l-8 4m8-4v10l-8 4m0-10L4 7m8 4v10M4 7v10l8 4\"\/><\/svg>\n                    3. Identificaci\u00f3n del Bien Contratado\n                <\/div>\n                <div class=\"lrv-grid-3\">\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_tipo_bien\">Tipo <span class=\"req\">*<\/span><\/label>\n                        <select id=\"lrv_tipo_bien\" name=\"tipo_bien\" required>\n                            <option value=\"\">Seleccione...<\/option>\n                            <option value=\"Servicio\">Service<\/option>\n                            <option value=\"Producto\">Producto<\/option>\n                        <\/select>\n                    <\/div>\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_monto\">Monto reclamado (S\/.)<\/label>\n                        <input type=\"number\" id=\"lrv_monto\" name=\"monto\" placeholder=\"0.00\" min=\"0\" step=\"0.01\">\n                    <\/div>\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_num_pedido\">N\u00b0 de pedido \/ contrato<\/label>\n                        <input type=\"text\" id=\"lrv_num_pedido\" name=\"num_pedido\" placeholder=\"Wahlweise\" maxlength=\"80\">\n                    <\/div>\n                <\/div>\n                <div class=\"lrv-field\" style=\"margin-top:16px\">\n                    <label for=\"lrv_desc_bien\">Beschreibung des Vertragsgegenstandes oder der Dienstleistung <span class=\"req\">*<\/span><\/label>\n                    <textarea id=\"lrv_desc_bien\" name=\"desc_bien\" placeholder=\"Beschreiben Sie das vertraglich vereinbarte Produkt oder die Dienstleistung...\" required><\/textarea>\n                <\/div>\n\n                <!-- 4. Tipo de reclamo -->\n                <div class=\"lrv-section-title\">\n                    <svg fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"currentColor\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z\"\/><\/svg>\n                    4. Reklamationstyp\n                <\/div>\n                <div class=\"lrv-radio-group\">\n                    <label class=\"lrv-radio-option\">\n                        <input type=\"radio\" name=\"tipo_reclamo\" value=\"reclamo\" required>\n                        <span class=\"lrv-radio-dot\"><\/span>\n                        <span class=\"lrv-radio-text\">\n                            <strong>\ud83d\udd34 Reclamo<\/strong>\n                            <small>Disconformidad relacionada con los productos o servicios (calidad, idoneidad, precio, etc.).<\/small>\n                        <\/span>\n                    <\/label>\n                    <label class=\"lrv-radio-option\">\n                        <input type=\"radio\" name=\"tipo_reclamo\" value=\"queja\" required>\n                        <span class=\"lrv-radio-dot\"><\/span>\n                        <span class=\"lrv-radio-text\">\n                            <strong>\ud83d\udfe0 Queja<\/strong>\n                            <small>Malestar o descontento respecto a la atenci\u00f3n al usuario, sin afectar directamente al bien o servicio.<\/small>\n                        <\/span>\n                    <\/label>\n                <\/div>\n\n                <!-- 5. Detalle -->\n                <div class=\"lrv-section-title\">\n                    <svg fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"currentColor\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M9 12h6m-6 4h6m2 5H7a2 2 0 01-2-2V5a2 2 0 012-2h5.586a1 1 0 01.707.293l5.414 5.414a1 1 0 01.293.707V19a2 2 0 01-2 2z\"\/><\/svg>\n                    5. Detalle del Reclamo \/ Queja\n                <\/div>\n                <div class=\"lrv-field\">\n                    <label for=\"lrv_detalle\">Ausf\u00fchrliche Beschreibung <span class=\"req\">*<\/span><\/label>\n                    <textarea id=\"lrv_detalle\" name=\"detalle\" rows=\"6\" placeholder=\"Describa con detalle el hecho que motiva su reclamo o queja, indicando fecha en que ocurri\u00f3...\" required><\/textarea>\n                <\/div>\n                <div class=\"lrv-field\" style=\"margin-top:16px\">\n                    <label for=\"lrv_pedido\">Pedido del consumidor <span class=\"req\">*<\/span><\/label>\n                    <textarea id=\"lrv_pedido\" name=\"pedido\" rows=\"3\" placeholder=\"Indique qu\u00e9 soluci\u00f3n o acci\u00f3n espera por parte del proveedor...\" required><\/textarea>\n                <\/div>\n\n                <!-- 6. Firma electr\u00f3nica -->\n                <div class=\"lrv-section-title\" style=\"margin-top:28px\">\n                    <svg fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"currentColor\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M15.232 5.232l3.536 3.536m-2.036-5.036a2.5 2.5 0 113.536 3.536L6.5 21.036H3v-3.572L16.732 3.732z\"\/><\/svg>\n                    6. Firma Electr\u00f3nica\n                <\/div>\n                <div class=\"lrv-firma\" id=\"lrv-firma-wrap\">\n                    <input type=\"checkbox\" id=\"lrv_firma\" name=\"firma\" value=\"1\" required>\n                    <label for=\"lrv_firma\">\n                        Declaro que la informaci\u00f3n proporcionada es ver\u00eddica y correcta, y que soy mayor de edad. Ich erkl\u00e4re mich damit einverstanden, dass die Asociaci\u00f3n Educativa, T\u00e9cnica y Tecnol\u00f3gica Langcom meine Kontaktdaten ausschlie\u00dflich zur Beantwortung der vorliegenden Reklamation verwendet, und zwar in \u00dcbereinstimmung mit der <strong>Ley N\u00b0 29733 - Ley de Protecci\u00f3n de Datos Personales<\/strong>. Entiendo que la presentaci\u00f3n de este reclamo no constituye una denuncia ante el INDECOPI.\n                    <\/label>\n                <\/div>\n\n                <div class=\"lrv-submit-wrap\">\n                    <button type=\"submit\" class=\"lrv-btn-submit\">\ud83d\udce9 Reklamation \/ Anfrage absenden<\/button>\n                    <p style=\"font-size:.77rem;color:#888;margin-top:10px;\">Su reclamo quedar\u00e1 registrado y recibir\u00e1 un n\u00famero de seguimiento por correo electr\u00f3nico.<\/p>\n                <\/div>\n\n            <input type=\"hidden\" name=\"trp-form-language\" value=\"de\"\/><\/form>\n        <\/div>\n\n        <!-- Success receipt -->\n        <div id=\"lrv-receipt\" class=\"lrv-receipt\">\n            <div class=\"lrv-receipt-icon\">\u2705<\/div>\n            <h3>\u00a1Reclamo registrado exitosamente!<\/h3>\n            <p>Su n\u00famero de reclamo es:<\/p>\n            <div class=\"lrv-nr\" id=\"lrv-receipt-number\">\u2014<\/div>\n            <p>Hemos enviado una confirmaci\u00f3n a <strong id=\"lrv-receipt-email\"><\/strong><\/p>\n            <p style=\"margin-top:16px;color:#777;\">\n                El proveedor tiene un plazo de <strong>30-Tage-Kalender<\/strong> para dar respuesta.<br>\n                Guarde su n\u00famero de reclamo para hacer seguimiento.\n            <\/p>\n            <p style=\"margin-top:12px;font-size:.8rem;color:#aaa;\">\n                Si no recibe respuesta en el plazo indicado, puede acudir al <strong>INDECOPI<\/strong><br>\n                Tel.. 224-7777 (Lima) \/ 0-800-4-4040 (provincias, kostenlos)\n            <\/p>\n        <\/div>\n\n    <\/div>\n    <\/div><\/div>\n\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h6 _ngcontent-urf-c39=\"\" class=\"title-notas\">Notizen:<\/h6>\n<ul _ngcontent-urf-c39=\"\">\n<li _ngcontent-urf-c39=\"\">Dieser Inhalt entspricht dem Artikel 5 des Decreto Supremo N.\u00ba 011-2011-PCM, Reglamento del Libro de Reclamaciones, in dem der obligatorische Mindestinhalt der Reklamationsbl\u00e4tter festgelegt ist.<\/li>\n<li _ngcontent-urf-c39=\"\">El proveedor debe dar respuesta al reclamo o queja en un plazo no mayor a quince (30) d\u00edas h\u00e1biles, el cual es improrrogable.<\/li>\n<li _ngcontent-urf-c39=\"\">Die Antwort auf die vorliegende Reklamation oder Frage wird durch eine elektronische Mitteilung an die Adresse gegeben, die Sie in diesem Reklamationsformular angegeben haben.<\/li>\n<li _ngcontent-urf-c39=\"\">En caso de que usted desee que la respuesta le sea enviada a su domicilio deber\u00e1 expresarlo en el detalle del reclamo o queja.<\/li>\n<li _ngcontent-urf-c39=\"\">Se le informa que los datos personales que brinde a trav\u00e9s del presente formulario ser\u00e1n utilizados de manera exclusiva para atender el reclamo o queja que registre en el libro de reclamaciones.<\/li>\n<li _ngcontent-urf-c39=\"\">(*) Campos obligatorios<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"bwfblock_default_font":"","footnotes":""},"class_list":["post-270310","page","type-page","status-publish","hentry"],"dsm_author":{"name":"Ra\u00fal Magui\u00f1a","avatar_url":"https:\/\/cdn.langcom.org\/wp-content\/uploads\/2025\/12\/05230615\/303384a9f021d0f1af05a5f3e1bfaa0b.png","archive_link":"https:\/\/www.langcom.cl\/de\/author\/langcom\/","biodata":""},"dsm_categories":[],"dsm_attachment_categories":[],"dsm_featured_image":null,"dsm_comment_count":0,"_links":{"self":[{"href":"https:\/\/www.langcom.cl\/de\/wp-json\/wp\/v2\/pages\/270310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.langcom.cl\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.langcom.cl\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.langcom.cl\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.langcom.cl\/de\/wp-json\/wp\/v2\/comments?post=270310"}],"version-history":[{"count":0,"href":"https:\/\/www.langcom.cl\/de\/wp-json\/wp\/v2\/pages\/270310\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.langcom.cl\/de\/wp-json\/wp\/v2\/media?parent=270310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}